Covid-19! Hello 1077, how can we help?
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Mysuru: The way the Mysuru district administration handled the Covid-19 pandemic has been termed as a ‘model’ to the nation.
One of its strategic measures was to set up immediate helpline to address complaints and fears of the public on the deadly virus.
Today, the Mysuru district administration’s natural disaster control room has been working since the last 60 days round-the-clock educating and empowering people on the Covid-19 situation. There are 15 hotlines, exclusively at the centre and on an average, 1000 calls are attended, everyday here.
There are five personnel working at the centre – two from medical field, one from horticulture department and two others are regular staff – who take the calls in three shifts from 6 am to 2 pm, 2 pm to 10 pm and 10 pm to 6 am.
Control Room staff Srinivas says “People call us to seek information on how Covid–19 spreads, how to take precautions and some of them want to know about the quarantine violations and inter- state, district trespassers. On an average, 1000 calls are attended daily . A few days ago, we received hundreds of calls in midnight alone”, he said.
Mysooru News
